Refund Policy

Cancel whenever you want

You can cancel your Landwell subscription at any time, with no cancellation fee and no notice period.

Two ways to do it:

• from the billing portal — the link is in your account and at the bottom of every billing email we send you. Your cancellation is recorded immediately, with no further steps and nobody to talk to;
• or by writing to hello@landwell.ai, and we will do it for you.

What happens when you cancel

Your subscription stays active until the end of the billing period you have already paid for. You keep full access until that date. After it, your subscription ends and you are not charged again.

Cancelling does not trigger a refund of the period already in progress.

Refunds

Subscription fees are non-refundable. This includes partial billing periods: we do not prorate or refund unused time on a monthly or annual plan.

We set our policy this way because you can cancel at any moment and because we tell you a renewal is coming before it happens — see below.

We warn you before every renewal

We email the address on your account before each renewal, to tell you that your subscription is about to renew and what you will be charged:

That notice is your window to cancel if you would rather not renew. On the monthly plan we also send you a summary of your subscription once every twelve months — what you are paying, how often, and how to stop.

If you did not receive a notice — check your spam folder first — write to hello@landwell.ai and tell us. We take that seriously.

Exceptions

We will issue a refund where:

• we charged you in error — a duplicate charge, a charge after you cancelled, or a charge at the wrong amount;
• the Service was unavailable for a prolonged period during your billing period, in a way that materially deprived you of what you paid for;
• the law of your jurisdiction requires it. Nothing in this policy limits mandatory consumer protection rights where you live.

To request a refund under any of these, write to hello@landwell.ai with your account email and what happened. We will respond within 5 business days.

Chargebacks

If something has gone wrong with a charge, please contact us before disputing it with your bank. We can almost always resolve it faster, and a dispute suspends your account while it is investigated.

Contact

Landwell — a service operated by DOREITHEL LTD
8 The Green, Ste A
Dover, DE 19901
United States

hello@landwell.ai