Terms of Service

1. Agreement

These Terms of Service (the "Terms") govern your access to and use of Landwell (the "Service"), an AI-guided email deliverability product operated by DOREITHEL LTD ("Landwell," "we," "us," "our").

By creating an account, accessing the Service, or purchasing a subscription, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, do not use the Service.

2. The Service

Landwell provides guidance and recommendations for email deliverability, including IP warmup schedules, sending volume planning, and inbox placement recovery. The Service operates through a conversational interface and analyzes the information you provide to it.

The Service does not send email on your behalf, and it does not access your sending infrastructure unless you explicitly connect it.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract.

Access to the Service is available (a) by paid subscription, or (b) by invitation, at our discretion and on terms we set. Invited access carries no fee, is provided as a courtesy, and may be modified or withdrawn at any time.

You are responsible for all activity under your account and for safeguarding your credentials, including passkeys. Notify us promptly at hello@landwell.ai if you believe your account has been compromised.

4. Acceptable Use

You may use the Service only for lawful email sending and deliverability purposes. You may not:

• use the Service to plan, support, or optimize the sending of unsolicited bulk email, or any email that violates the CAN-SPAM Act, Canada's Anti-Spam Legislation, or comparable law in your jurisdiction;
• attempt to gain unauthorized access to the Service, to other accounts, or to our infrastructure;
• resell, sublicense, or otherwise provide the Service to third parties as a service of your own, without our written agreement;
• use automated means to extract the Service's outputs at scale, or use its outputs to train a competing model or product;
• interfere with the operation of the Service or attempt to circumvent usage limits.

We may suspend or terminate access for violations of this section, with or without prior notice where the violation is ongoing or severe.

5. Usage Limits

The Service is subject to reasonable usage limits designed to keep it available and responsive for all subscribers. These limits are set well above ordinary business use and are not intended to constrain normal use of the Service as described in your plan. We may adjust them from time to time.

If your usage approaches or exceeds these limits, we may contact you to discuss your needs.

6. Subscriptions, Fees, and Automatic Renewal

Plans and prices. Subscription plans and their prices are displayed at the point of purchase. As of the date of these Terms, the Service is offered at USD $497 per month or USD $4,970 per year. All prices are in United States dollars and exclusive of applicable taxes.

Automatic renewal. Your subscription renews automatically at the end of each billing period — monthly or annually, according to the plan you select — and your payment method will be charged the then-current price for that plan. This continues until you cancel.

Renewal reminders. Before each renewal we send a reminder to the email address on your account, stating what will be charged, when, and how to cancel:

• Annual plan — 15 days before renewal.
• Monthly plan — 15 days before renewal.

Yearly summary. If you are on the monthly plan, we also send you, once every twelve months, a summary of your subscription: what the Service is, how often and how much we charge you, and how to cancel.

Price changes. We may change subscription prices. Any change takes effect at your next renewal. We will notify you by email 15 days before the new price applies, and in no case fewer than 7 days before. If you do not accept the new price, you may cancel before the renewal date.

Payment. Payments are processed by Stripe. You authorize us and Stripe to charge your payment method for all fees due under your subscription. If a payment fails, we will attempt to notify you and to retry the charge; if payment is not completed, your access may be suspended and your subscription may be cancelled.

Taxes. You are responsible for any sales, use, VAT, GST, or similar taxes arising from your subscription, other than taxes on our income.

7. Cancellation and Refunds

You may cancel at any time, online, without speaking to anyone. Cancel from the billing portal linked in your account and at the bottom of every billing email we send you. Cancellation takes effect without further steps on your part. If you would rather we did it for you, write to hello@landwell.ai.

When you cancel, your subscription remains active until the end of the billing period you have already paid for. You keep full access until that date, and you will not be charged again.

Fees already paid are non-refundable, including for partial billing periods. We do not provide prorated refunds for unused time.

Nothing in this section limits any right you may have under the mandatory consumer protection law of your jurisdiction. Our full Refund Policy is available at landwell.ai/refunds/.

8. Service Commitment and Absence of Outcome Guarantees

We do not guarantee outcomes. Landwell provides guidance and recommendations. Email deliverability depends on factors outside our control — including your sending infrastructure, the quality of your recipient lists, recipient behavior, and the independent and changing policies of mailbox providers. We do not guarantee any specific inbox placement rate, sender reputation score, or deliverability outcome.

What we do commit to. If, after three consecutive months of paid subscription, you continue to experience material spam placement problems, our deliverability team will work directly with you at no additional charge to diagnose and address them. To request this, write to hello@landwell.ai.

What the commitment depends on. The Service works by guiding you, so the commitment applies where you have followed that guidance. Specifically, it applies if, throughout those three months, you have:

• followed the sending schedule and volume recommendations the Service gave you — or told the Service why you could not, so that it could adjust them;
• sent only to recipients who gave you consent, and never to purchased, rented, or scraped lists;
• stopped sending to addresses that hard-bounced, and to anyone who marked your mail as spam or unsubscribed;
• kept your sender authentication — SPF, DKIM and DMARC — in the state the Service recommended;
• told the Service when you materially changed your sending domain, your sending platform, your IP addresses, or the nature of the mail you send.

How we assess it. The guidance the Service gave you is recorded in your conversation history, together with what you reported back to it. That record is what we look at. If we conclude that the commitment does not apply, we will tell you which of the conditions above was not met, and why. We will not withhold the commitment over a minor or immaterial departure, and where the record is unclear we will resolve the doubt in your favour.

This is a service commitment, not a warranty of results. It does not entitle you to a refund, and it does not modify Section 12 or Section 13.

9. Your Content

You retain ownership of the information, files, and messages you provide to the Service ("Your Content"). You grant us a limited, worldwide, non-exclusive licence to host, process, and display Your Content solely in order to operate, secure, and improve the Service.

We do not use Your Content to train AI models, ours or anyone else's, and our AI provider does not train on it either.

We do not read or scan the content of email you send through your own infrastructure.

10. Our Intellectual Property

The Service, including its software, interface, models, and documentation, is owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No rights are granted other than those expressly stated.

11. Suspension and Termination

We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if your use poses a risk to the Service or to others. Where practicable, we will give you notice and an opportunity to correct the problem.

You may stop using the Service at any time. Provisions that by their nature should survive termination — including fees owed, Sections 9 through 14, and Section 16 — survive.

12. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that its recommendations will produce any particular result.

13. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us in the twelve months preceding the event giving rise to the claim.

These limitations do not apply to your obligation to pay fees, or to any liability that cannot be limited under applicable law.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your use of the Service in violation of these Terms or of applicable law, including claims relating to email you send.

15. Changes to These Terms

We may update these Terms. For material changes that affect your rights, we will notify you by email at least 30 days before they take effect. Changes to the fees you pay are governed by Section 6. Continued use of the Service after the effective date means you accept the revised Terms. If you do not accept them, you may cancel under Section 7.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and both parties consent to venue in those courts.

If you are an individual consumer, this section does not deprive you of the protection of mandatory provisions of the law of your place of residence.

17. General

These Terms, together with the Privacy Policy and the Refund Policy, form the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all our assets.

18. Contact

Landwell — a service operated by DOREITHEL LTD
8 The Green, Ste A
Dover, DE 19901
United States

hello@landwell.ai